Crystalbrook Kingsley

Exceptional

Liked: Clean, it was easy to walk to restaurants, and I really loved the rooftop bar
Disliked: Everything was good

Excellent location, rooms are beautiful,...

Liked: Excellent location, quiet, comfortable, clean rooms. Loved the water filter by the lifts.
Disliked: Everything was great. However another mirror in the bedroom area would be great if your partner is in the toilet/ shower.

Will keep coming back

Liked: The staff are lovely and accommodating
Disliked: nothing

Worst stay we have had...

Liked: Location was reasonably good
Disliked: Room not ready until well after 3pm.Had to ring for ironing board and wait.Given disabled room where couldn’t even hang clothing due to reduced height in room.Was moved to “upgrade” but was actually a cheaper room as did not have view we booked and were charged for.Check out - not even asked how our stay was.

Exceptional

Great location to stay in...

Liked: The location is excellent and the roof top bar lovely when open
Disliked: Surprised the restaurant and bar closed on a public holiday - seems like more staff are required

Rather disappointing from a 5...

Liked: Location was great and staff friendly
Disliked: The small things I would imagine a 5 star rated hotel would pay attention to. Room tablet not charged, a number of service requests not actioned and automatic doors not working.

Exceptional

Liked: Loved using the free bikes to tour Newcastle lovely scenery.

Great place

Liked: Centrally locatedVery comfortable Easy to navigate
Disliked: I was on 8th floor and noise from kitchen area above on 9th floor Must have been the door to kitchen open and closing a lot up til 11.30 pm