Nice Hotel, Poor Service

Liked: Direct access to metro, large comfortable hotel, large room and nice quality, nice turn down service, accommodating and nice valets. Ana from Marriott Bonvoy was lovely and very helpful.
Disliked: Poor service for the most part, especially at breakfast. Felt like they were doing you a favor taking your order or clearing a table. One waitress was very good, but most were quite sour faced. Requested an extra blanket 3 times before it was finally sent. Checkout also wasn’t a very nice experience they were busy doing other things. Feels like they may be understaffed and/or underpaid so they are sour. All in all might come again due to Metro and rooms being nice but will look for other options first. Expected more from such a hotel.

It was good, we thought...

Liked: Proximity to famous and tourist places.
Disliked: Is not value for money

Exceptional

Good location because the Metro...

Liked: We were able to access the Metro through the hotel which was quite convenient. The shuttle from the airport to the hotel was also helpful.
Disliked: We booked two rooms for seven people and paid the extra fee so breakfast would be included. The first morning when we went to breakfast, we were presented with a bill for $230.00. They charged $24.99 per person and a $38.48 service charge and they also wanted a tip! When we went to the front desk and showed the Booking.com paper that confirmed we paid for breakfast, Christopher, director of front office, explained to us that it only paid for two guests in each room even though the paper said otherwise. We asked him to refund what we paid as we were never going to eat breakfast there again. He did and charged us for three breakfasts instead of seven. Although he was polite we still feel it was not fair because they did not follow the agreement we had with booking.com.

Ok

Liked: The entrances smelled very nice.
Disliked: My bathroom smelled like pee.

Pleasant

Liked: Proximity to airport, easy access tunnels to Metro, 24/7 Small Shop available for food and necessities.
Disliked: Unfortunate that shower pan leaked whenever used.Would have rated higher if convenience of shuttle to DCA could be provided for early flights (0600 departs). Metro doesn't run this early either, but plenty of Ubers close by.Outside your control, but very few Crystal Gateway shops actually open in the tunnels. Thus not much added value there, other than convenient to the Metro.

Roberts Birthday Getaway

Liked: It was my wife's bday. The staff gave us an upgrade (as Marriott Members) to have lounge access the weekend. The location is fantastic, as we stay in this area often this is one of the best locations. We booked a suite (#508) it was the perfect room on the perfect floor. We had a little view of the Potomac River. This review would not be complete without me discussing the shower. Your hotel has the "BEST SHOWER EVER", the body jets and sprays were amazing, but it was the water pressure. Also your shampoo and conditioner in the shower was great for my hair. Your hotel has the BEST water pressure of any hotel in the area. In any business it is the people that make it special. Your staff was amazing and very helpful. I needed to purchase balloons for my wife's birthday and could not find any place. They directed me to Harris Teeter who had exactly what I needed. We have always wanted to stay here and I am very glad we did. We will definitely be staying here again on our next visit. Thank you
Disliked: One thing we would have liked to see was a little more light in the main room living space (maybe a ceiling light)

Disappointing

Pleasant