We had a great stay. Starbucks located in lobby was a big plus as well. Staff was friendly and helpful.

Liked: Hot tub and pool open late. Starbucks in lobby.
Disliked: None.

My expectations were exceeded when we were allowed a late check out without additional cost as late as 1400. We requested this due to the dance competition at the South Milwaukee Performing Arts Center, that allowed us a bit more time in the comfort of our own room to get ready. The staff were also very accommodating in providing a wheelchair for my Mom, and allowing us to use it for the entire time we stayed with you. Lastly, the rooms were very quiet, and we could have adjoining rooms. Thank you again for a wonderful short stay. A+ rating.

Liked: Very nice room; very pleasant staff.

Disappointing For A Crowne Plaza

Liked: The king room was nice and clean. The Starbucks was nice, and the barista was wonderful. Two of the three front desk attendants were very helpful, while one of them did not bother to tell us that we could have used our breakfast coupons at the Starbucks or at the little hotel market, until the morning we were on our way to the airport.
Disliked: The worst part was having breakfast coupons we could not use for two of the three nights we stayed. Our first breakfast had a limited menu, and the second breakfast was not available at all. (We were told the chef did not come to work that day.) Unfortunately, this almost made us late for the funeral we had come to town to attend. On the third morning, we were leaving before the restaurant was open, so I'm unsure if it opened later or not. We were informed by another guest that the hotel is under new ownership, which was causing all sorts of issues, particularly regarding their supply chain for the restaurant. It's an older hotel in need of some upgrades, and the neighborhood is more than a bit dodgy. (There was apparently a recent robbery and possibly murder at the nearby gas station, which is not the hotel's fault, but I mention it to give you an idea of the unsavory flavor of the hotel location.) The former hotel that sits next to this one is abandoned, boarded up, and pretty creepy, especially when you're parking in the evening or leaving in the early hours. The carpet in the elevators was terribly filthy. I generally expect SO much more from a Crowne Plaza Hotel. It was quite disappointing.

Very good

Passable

Liked: Easy to get to . Quick check in
Disliked: Room wasn't as advertised.

Staff was ecellent, Location was...

Liked: The Breakfast was ok!
Disliked: There wasnit a Microwave in your room.

Superb

Liked: It is still one of the nicest older hotels by the airport. The toilets are too low.

Passable

Liked: The drains were plugged. The toilet was really low, it's just an old hotel but close to the airport and has a shuttle

Good

Disappointing

Liked: Price
Disliked: Bathroom was dirty when I checked in Floor needed better vacuuming Hallways very dirty Only powered cream and 2 coffee K cups

Bad

Disliked: Nothing was as advertised, room was tiny, and did not appear clean, mold on bathroom ceiling, smoke covered ceiling in rear of room with terrible patching, sticky stuff on the carpet, dirty couch/pull out, hallway smelled of cannabis. We checked in and out in less than an hour. Literally only sat in room long enough to book a different hotel. When staff was told we were checking out due to the state of the room all they had to say is they would let a manager know. This was room 202 an “executive suite”