Check in time was 3 p.m and our room was not ready on time. Bed was very uncomfortable; mattress springs and mattress very uncomfortable. Large stains on the side of the bed shams.

Nice hotel; staff members pleasant; room clean; close to everything. Would recommend it.

Liked: Nice hotel.

Exceptional

great stay

Definitely recommend

Liked: Bed was comfortable and the pillows did not go flat as soon as you laid on them like most places. Staff were friendly and the breakfast was absolutely amazing.

Exceptional

Liked: They went above and beyond, accommodating the needs of my autistic daughter, providing a quiet room away from doors etc. As well accommodating a late check out for my daughter.

Unprofessional and rude staff

Liked: Nice central location.
Disliked: Disrespectful and belittling staff, poor service, and lots of hidden charges.

Very good

Liked: Restaurant staff was excellent
Disliked: Tiny bathroom

Exceptional

Excellent every time

Liked: Clean very nice staff were excellent
Disliked: Wish I knew they had a bar earlier

Overall was not happy with...

Liked: The location was our main reason for booking and the facilities available to use at the hotel were another reason also. (Pool and arcade for kids)
Disliked: The room had a severe leak from an exterior wall, we were the corner room and it rained pretty heavily on our last night there that the carpet was soaking wet with freezing rain. My suitcase was soaked that was laying in the corner of the room. Our shower design had a huge design flaw, no matter how we positioned the shower head the floor outside the shower was getting wet. The shower head itself didn’t work and sprayed in every direction even over the half shower wall provided. The arcade was very sad. Only half the machines work and some even just stole your money. While the answer we got at the front desk is that it’s run by a third party.