Check in time was 3 p.m and our room was not ready on time. Bed was very uncomfortable; mattress springs and mattress very uncomfortable. Large stains on the side of the bed shams.

Nice hotel; staff members pleasant; room clean; close to everything. Would recommend it.

Liked: Nice hotel.

Overall was not happy with...

Liked: The location was our main reason for booking and the facilities available to use at the hotel were another reason also. (Pool and arcade for kids)
Disliked: The room had a severe leak from an exterior wall, we were the corner room and it rained pretty heavily on our last night there that the carpet was soaking wet with freezing rain. My suitcase was soaked that was laying in the corner of the room. Our shower design had a huge design flaw, no matter how we positioned the shower head the floor outside the shower was getting wet. The shower head itself didn’t work and sprayed in every direction even over the half shower wall provided. The arcade was very sad. Only half the machines work and some even just stole your money. While the answer we got at the front desk is that it’s run by a third party.

Exceptional

Very good

Exceptional

Liked: The staff were outstanding and the breakfast was to die for.

Good overall

Liked: It was good
Disliked: Street traffic was loud and guests on our floor were nosy as well in the halls.

Very good

Exceptional

Amazing place. Always enjoy going...

Liked: Well priced. Great location. We stayed and picked up my son from university, and were surprised by the special Valentine’s dinner they had at their restaurant. It was superb! Decor, customer drinks, everything! Their hotel management and concierge treated us like gold! Amazing restaurant and would recommend to anyone.
Disliked: Nothing. All good. Had some rowdy children on the floor. Told management who went upstairs to settle the situation, and they even moved us to a different floor with no hassle. Very good staff.

Exceptional