I was pleasantly surprised by how kind everyone was. From the staff at the front desk, to valet and the restaurant staff, I felt really welcomed. I will definitely stay again. Thank you for a pleasant stay.

Liked: The location; the bed; the politeness of the staff; how clean everything was in my room and outside of my room.
Disliked: Small pool towels.

I had bought 4 breakfasts for our family with online hotel purchase but they would only present 2 in the morning.

Liked: Clean.
Disliked: Customers aren't always right.

Still haven't got my money back for my incidentals but other than that it was great.

Everyone was really friendly. Clean room; quiet rooms; great location.

Liked: Room really clean.
Disliked: Nothing.

Room was clean and the staff was very friendly. And the valet was awesome. There was nothing bad about our stay; when I visit Cleveland again we will stay there again.

Liked: Clean and friendly staff all around.
Disliked: Nothing.

We would definitely stay here again. This was one of the better hotel experience I've had.

Liked: Room was clean and nice. The bed was very comfortable. Easy and quick check-in/out. In close proximity to House of Blues. The valet service was worth the $24 dollars.
Disliked: No mini fridge in the room. Shower was typical for a hotel room.

Enjoyed the restaurant at happy hour. Very nice location - right near the theatre where we planned to go for a concert that evening.

Liked: Every one of the staff was very pleasant and helpful, especially the valet parking assistants

Disappointed to have to pay $20 to park. And it was parked valet so I didn't have convenient access to my car. I was woken early by housekeeping. I've stayed in many hotels and this is near bottom.

Liked: Front desk people were nice.
Disliked: $20 parking fee and overall parking. Woken up at 8:30 by housekeeping when I was hoping to sleep in since I was on vacation.