Crowne Plaza Birmingham City, Birmingham

If you have any issues speak to Richard. He inspires you to know that you will be treated well. It was like going back in time where the customer was No.1.

Liked: The staff. All very helpful.
Disliked: Nothing.

Exceptional

Superb

Exceptional

Liked: Everything
Disliked: N/A

One of the best hotel...

Liked: The little touches in the room like dressing gown, chocolates and the fancy biscuits. The bed was very comfortable. The staff were great and the food was really good.
Disliked: Nothing needed to be improved on.

Birmingham crowne plaza February 2025

Liked: Beds were very comfortable. The room was very clean and the majority of the staff were very friendly and helpful. The location was pretty convenient very much in the centre of Birmingham. We had 3 adults sharing the room so considering that £140 split between 3 seemed a fair price although it was only 1 night stay.
Disliked: I messaged the property on booking.com 2 weeks in advance to request early check in and although not given a definitive answer we were told a note would be added to our booking and the team would try there best to honour this however not only could we not get in early we also had to wait over an hour in reception despite the front desk saying a room would be available in 15 to 30 minutes with noone coming to let us know what was happening despite the man on front desk saying he'd come to get us when a room became available. At this point it was Time for regular check in anyway so we had to approach another staff member to get checked into a room. Minor thing but we were a little let down with the standard and amenities of the room considering the standards of the hotel being a crowne plaza and price point it seemed more basic than we was expecting I've seen premier inn rooms of the same standard but at a much lower price shower wasn't the greatest, no mini fridge in room really loud aircon unit. Morning of departure around 10 a man who said he was from housekeeping knocked on our door and asked us what time we were planning on leaving the room even though we had until 12 noon to vacate the room which we've personally never had from any other hotel and we didn't think was necessary.