Pleasant staff.

Liked: The cosy and comfortable environment.
Disliked: Asked twice for slippers but none brought to the room. We had to go down to the counter the next morning to ask for them.

Exceptional

Exceptional

Liked: All the staff very helpful and polite. Food was excellent. I will be back to stay and highly recommend the hotel to my friends and family

Bad

Disliked: They charged us £100 in the most cowardly way for using the drop off area. Disgusting.

Lovely brief stay for shopping...

Liked: Clean and fresh

Superb

Exceptional

Very good

Liked: Good location. Lovely rooms and lounge.
Disliked: Small issue that Main Desk was unable to print a vat receipt on departure due to a "technical issue" Despite their promise to email it has yet to be received.

enjoyed stay very much and...

Liked: excellent location and lovely room with good views
Disliked: reception staff were not very knowledgeable about local facilities

Exceptional