Exceptional

Liked: I recently had the pleasure of staying at the Crockfords Resort at Resorts World, and it truly exceeded all of my expectations. From the moment I arrived, I was greeted with exceptional service that set the tone for the entire experience. The staff were incredibly professional, friendly, and attentive, ensuring that every need was met promptly.The apartment was absolutely stunning, with a luxurious design and state-of-the-art amenities. It was spacious, beautifully furnished, and impeccably clean. I especially appreciated the thoughtful touches, such as high-end toiletries, a fully equipped kitchen. I loved the whole experience and can’t wait to return!

Lovely Rooms, beautiful hotel.

Liked: The hotel is very nice. The Crockfords lobby is gorgeous. The room view from our 62nd floor was amazing. The room itself was very nice. The bathroom is nice, with a good shower. the robes were very comfy. good lighting and mirrors. The beds are very comfortable. The sky bar on the 66th floor was stunning. We enjoyed several of the restaurants and bars. Love the food court options that was a nice thing when on a schedule.
Disliked: So, one thing that was quite off putting was the "free play" given in the casino. That system is a disaster and you can tell it's meant to frustrate the guests so they just abandon trying to use it. The cashiers where you get the cards do not give proper instructions and I had to go back to them 5 times due to card issues with both of our cards. Each time they would give one more piece of info (such as OH you cannot play any of the jackpot slots, or you have to put money in first to activate it, or one time it was you have to put more money if it isn't giving you the option to load the money, or one time I see no play on your card (when I had pumped money in while the card was in and still couldn't load the free $25). This just seemed so juvenile for a high end hotel/casino to frustrate the guests with this nonsense. No other casino has these issues or craziness with their free play card functionality and their staff are all extremely helpful. I feel Resorts World failed miserably in this area.The other thing that I just found interesting considering we were at the Bellagio at this exact same time last year for our wedding anniversary and they went all out to recognize our celebration with a bottle of champagne and even upgraded us to one of the 2000sf suites directly center overlooking the fountains. While that was a fabulous surprise, obviously that isn't expected. However, this year, we were celebrating two friends birthdays that we were meeting there and our wedding anniversary and we were just surprised there was no acknowledgement whatsoever even though it was also mentioned at booking as the booking info asks if you are celebrating anything. I found it even more ironic that the manager checking us in (super nice and pleasant), but he went on and on about loving love and how he was a wedding planner etc and yet still nothing,At this price point, it goes a long way to acknowledge these celebrations of your guests. It is...

Exceptional

Superb

Birthday Stay-Cation

Liked: Front Desk was friendly, courteous, and professional. Made me feel welcomed. Always 5-Star service from Valet to Room Service.
Disliked: Would have loved to stay an extra day. Would be nice if locals got a comp day every once in a while.

Superb

Liked: Very well kept and great staff. Room was spacious.
Disliked: Coffee

We enjoyed our time here....

Liked: Is super clean:) and great location.
Disliked: We love everything

Exceptional

Liked: The property wonderful clean and the rooms are unbelievable.The staff is very knowledgeable and helpful.
Disliked: I liked everything

Great hotel on the Strip...

Liked: Crockfords is one of the better value hotels on the Strip. I have stayed here 2-3 times now. It is nice and quiet, right on the strip but you don't have the noise or smokiness of other hotels. The building, rooms are new, decent sized, nice amenities. The price point is not bad for the room types and downstairs is the casino with many options for dining. It's also great for family gatherings as some may prefer to stay at the Hilton or Conrad. They are all inter connected so you can meet in the middle. Christina Hernandez at the Concierge desk is AMAZING. So lovely and wonderful helping me to arrange some in room amenities for a birthday surprise
Disliked: Our check in experience was lacking. We are 3 parties (2 suite rooms and 1 king room). A lady named Saba checked us in, not friendly, a bit reserved and a tinge of attitude. I thought she was a trainee and was still learning. She didn't offer any info on the hotel, did not walk us to the elevator or offer water, celebratory champagne (we were there to celebrate my brother in law's 50th bday). I've stayed in this property 2-3 times before. In the past, we were offered fruit infused water, bottled water, etc...I only learned about the celebratory champagne, etc..when I was asked if my party was offered this during check in and I saw her offer it to another patron and walk them to the elevator while I was checking out. I also had a gift card that I tried to apply to the room total and that took way too long to process. It was their own gift card so all employees, especially front desk staff should be trained on how to apply/process the payments.