Very good

Liked: Room was stunning - spotlessly clean and very comfortable and luxurious. Having an early check in was a bonus and was welcome.Staff very friendly.
Disliked: Dinner menu was a little limited in the brasserie. Items from room service menu not included so it was a little confusing. Difficult to get a diet soda. Asked for some lime cordial to put in sparkling water and were given half a pint of neat cordial which was very odd. Would have liked a complimentary bottle of water in room. I think the ones in the mini bar were probably chargeable. Housekeeping knocking on door again 10.50 as we were about to leave - felt a little rushed and we weren't late checking out. Steam room not very steamy, hot tub a little small

It was very good but...

Liked: Old and a lovely place to stay
Disliked: It all flows

Absolutely wonderful and would love...

Liked: Staff were really accommodating and brought up requests quickly during and before we arrived at the hotel. I loved the comfort of the shower having bigger bottles of shampoo’s and conditioners rather than typical small tester size bottles or sachets. I think this is a lovely touch. The building was absolutely beautiful and peaceful however still a crowd in the bars for the social aspect. Our stay had been booked for a birthday celebration and we did get a little silly in the room however left alone with no noise complaints. I loved the different settings on the shower in the spa with an option for a tropical storm which was luxuriously refreshing.
Disliked: The coffee machine was a bit faulty during breakfast and had been seated on a table right next to it so our breakfast felt invaded by a queue of customers waiting for the coffee machine. This wasn’t a great allocation of seating arrangements for anyone during a busy breakfast morning. The waiter did offer to relocate us but the table had already been set for us so didn’t want to hassle him. The spa jacuzzi was very small so never got to go in and 2 women occupied it for the whole 30 minutes we were in the spa facilities.

Jacobean Splendour

Liked: Splendid old building and grounds. Very good health centre with a proper sized pool. Modern rooms in the main hotel.
Disliked: Long walks from reception to the actual hotel rooms (in the modern extension) and even further to the pool; good exercise I guess! My room seemed to have a heating fault, the thermostat didn't work and an electric heater left in the room - it worked.

Passable

Exceptional

Hotel of contrasts

Liked: Amazing historic main hall. Bedrooms comfortable and clean. Lovely swimming pool.
Disliked: Big contrast with main hall. Bedrooms and restaurant very institutional and corporate. No attempt to make dining room pleasant in evening - table deco and candles would be.nice. how about fresh coffee in rooms?

Exceptional

Exceptional