Exceptional

Comfortable hotel, great price

Liked: Room was clean and comfortable. Liked the equipped kitchen so I could cook myself dinner
Disliked: Wish breakfast started much earlier or they had stuff out. The only reason I stay here is because of super early flights,

Pleasant

Very good

Liked: The room smelled like stale cigarette smoke but otherwise it was clean and comfortable. The staff was nice and the location was convenient.

Never even apologized for the...

Liked: breakfast was good. Coffee wasn't
Disliked: I entered at 9:00 at night, tired. First room she gave me, opened the door, there were cigarettes on the counter, and it hadn't been cleaned. Back to the front desk, she gave me a different room. Well, that one, the heater unit was coming off the wall, was unplugged, and none of the phones worked, so I couldn't even call the front desk. Trudge back to the front desk (it's nearing ten o'clock by now), she gave me a third room!! We walked together this time..it would have been nice if she had offered to carry something for me or offered me a cart).. Well, at least it looked clean. The hassock was falling apart , with upholstery coming out of the bottom, onto the floor. And,, none of the phones worked and flashed as if they had messages, .I told the front desk about the issue, but she had no suggestions or alternatives,so I unplugged them. In the morning, I told the front desk again about the telephone issue, and he did write it down, but they still weren't working when I returned that evening. Any other hotel would have offered points or compensation for my inconvenience, but they never even apologized.

Wonderful

Liked: Very friendly staff, was able to cook whatever we wanted, each room has full stove with oven!! Definitely will stay again! Thank you Joleen, Marisa, Erica, Chelsey & Toby for grade A customer service!
Disliked: I had a knife set my brother passed on to me after passing away, it was a very nice one, very expensive, I had it in a bag with couple other things, my husband had used it to prop door open on the side as he loaded up the car on leaving, went back to get bag & bag was gone, once we realized it was missing we went to front desk & an employee said he picked up the bag & put into employee room, the bag was still there however the knife set was gone, I feel like the hotel should of handled it, feel like it was swept under the rug & nothing was ever done about it,

I did not stay. I...

Liked: Location
Disliked: The smell, outdated, not clean. Smells like cigarettes

Bad

Liked: Horse keeping didn't perform duties several rooms moved to different hotels

Pleasant