Bad

Disliked: Very disappointed at the check in process and the DOUBLE "hold charges" on my account. From previous reviews this seems like an ongoing issue-FOR YEARS!I was there for my best friend's wedding and didn't want this experience to ruin their day, so I didn't cause a scene at the hotel and bit my tongue.This next part is relevant, as it was repeated to me MULTIPLE times. I'm perfectly fine with my account being charged a "hold" for my entire 5 day stay at the hotel, upon my arrival (I thought this was unusual because on every hotel I have stayed at, I'm used to paying on my check out date but I digress) This "hold" reflected as a pending payment on my account and so this amount was taken out of my account but the transaction is not fully processed until my check out date on Monday.Meaning, the balance wasn't available to me and it can't be disputed, until that day, since it is in pending. Again, perfectly fine with this, I wasn't planning on using the money but for hotel expenses anyway.My issue is that on top of the 5 day "hold" charge which was my entire stay. An additional "hold" separate from the initial one was placed on my account.So, when I brought this to the attention of the front desk clerk. I received multiple lectures on what a "hold" and "pending" charges are.When I explained that MY ISSUE wasn't the "hold", my issue is that I was CHARGED TWICE!. And that although this is a "hold", it was still taken out of my available card balance.I received the same lecture again, as if I was a kid and that eventually that amount will go back to my account. There was nothing they could do until check out day on Monday.Mind you, the payment was placed on Monday but the transaction didn't reflect until Wednesday, so an additional charge was held for a week, for no apparent reason but "the system".

Exceptional

Noise level, furniture in room...

Liked: dinner was excellence
Disliked: Inform guests of noise above Restuarant

Amazing unique property with great...

Liked: Absolutely beautiful unique property.
Disliked: Nothing.

We arrived very late, but...

Liked: Loved the history of the building and the little extras such as the different styles of shoes on the doors as well as the shoe box in the room.

Wish I’d known about this...

Liked: Location and uniqueness of hotel. The continental breakfast from a “shoe box” was genius with the theme of the hotel.
Disliked: Had to pay for parking. $12 per day

Exceptional

Liked: Spacious room and breakfast in a shoebox.

Fantastic hotel in Lynchburg, highly...

Liked: Beautifully styled hotel, very welcoming atmosphere. Staff was very professional and helpful. Great Location along the James River in Downtown Lynchburg, within easy walking distance to restaurants along the waterfront. Will stay again if we're in the area.
Disliked: Unsure why, but the main hotel restaurant was closed during our stay. But plenty of other nearby options, including the hotel's casual Waterstone Pizza with outdoor terrace (very nice!).

Light sleepers beware, otherwise a...

Liked: Unique setting in an old shoe factory, beautifully preserved. Comfortable beds and spacious rooms.
Disliked: Train horn blaring for a long time many times a night very loudly, the tracks run behind the building. The walls of the old building are so thin that you can and will hear absolutely everything your next door neighbors do and say, especially at night. There seems to be no noise insulation in the walls at all.