So Nice

Liked: This hotel is s so cozy and clean. Staff was super friendly and the beds rocked
Disliked: N/a

Great location to explore Old...

Poor

Liked: Location was great.
Disliked: Room reservation was incorrect and staff was lack luster and barely attentive. Took 10 minutes to get checked in once he figured out who we were. Stated he was the only staff member on shift, several times. Once fixed, we're told we could not pay in cash until the next day. The room we got was smaller than advertised and only equipped for 2 people. Reservation was clearly for 4. 2 towels, 2 coffee pods... breakfast was to be included but was $20 per person instead. Not even complimentary coffee for guests. When we went to checkout, prior to check out times, the desk and front areas were empty. We waited for nearly 20 minutes only to find a housekeeper who went and found desk staff. Once she wandered to the desk, we found out my card was charged after all. Today, 2 days later, they are trying to charge me again. Rather unimpressed...

Very good

Liked: I just slept and showered . The bar was nice.
Disliked: When i went to check in they had no idea of my reservation with you. I have asked several times, tried to call, email, etc. to get my refund from you as I had to book the day of my stay directly when I went to check in.

Very good

Superb

Exceptional

Very good

3 generation, girls getaway

Liked: Location couldn't be beat! Staff were lovely. Size of room was great. Spotless.
Disliked: Feather pillows are hard. Toilet was a problem. View of a concrete wall was unpleasant.