Exceptional

Will book again, but will...

Liked: Great hotel and in a great location for our needs.
Disliked: Just the specific room. main floor near the door. Could hear individuals above and the room lights were very bright.

Superb

Liked: Clean, modern, updated.
Disliked: Minor point, but would have been nice if a breakfast was included.

Exceptional

Liked: Location was fine. There was no breakfast even though site showed free breakfast.

Staff was friendly, but clearly...

Liked: kitchen staff were very accommodating for special needs
Disliked: Not enough staff available to answer questions at front desk. Mistake made in the room that was booked and no assistance to help accommodate for handicapped quest. Question, can you get someone to help move my scooter into my rental, answer, we cant' do that. One night when only one staff member at front desk, she said she was unable to lift more than 5 pounds and had no one available to help. I imaging they have no one to help with bags then. Manager seemed to be preoccupied in back office when asking how to understand the print off of the hotel charges. It was new staff and she understandably through her hands up and said she had no idea. After all the chaos I saw on the first check in, I didn't want to overwhelm her. Housekeeping was horrible, they never restocked anything, on second day after returning from work, the room still had not been cleaned and I had to run up the hall to get my own clean cups and glasswear. When she came finally with towels, she never offered to make the beds. I'm not sure if she spoke english however, nothing was restocked. I had to phone front desk for help, to the member who was "working alone".

Exceptional

Exceptional

Superb

Disliked: No Free Breakfast

Exceptional