Bad service and rude staff

Liked: Extremely bad service for the airport shuttle. Waited 40 minutes for the shuttle after calling for it. Staff may have forgotten to pick up, had to make a second call to get the shuttle to come. On the day of departure, shuttle left without us after giving us a call in the room where we said we are coming down. We took a Lyft instead. No wonder the occupancy of the hotel is low compared to other nearby hotels. There is also no housekeeping the 2 days we were there. To get to the light rail station is a long walk too. Choose other hotels.

Good

Convenient to airport.

Liked: The manager was so kind and efficient. It was very helpful to have a courtesy van to the airport.The room was basic, with a great shower.

Overall pleasant stay, convenient and...

Liked: Came in very early morning. Was able to get checked in right away. Concierge was very helpful and gracious. Room was beautiful, spacious and clean. Nice facilities although I didn’t stay long I was pleased. I really enjoyed having the shuttle available to me, it made my stay convenient until I could get my rental car. One thing I would fix is to have someone to alert the front desk if they step away rather than standing there waiting. Another thing is the guy who runs the lunch counter walked past with a large empty trash can and it was very disgusting inside. Maybe use a water hose or something to clean it out. However a pleasant stay overall and I would stay again.

Pleasant

Liked: Close to airport
Disliked: Person at main desk was not personable or helpful. Breakfast was not included with our room rate. For $146 per night, breakfast should be included. Had to pay for parking which was unexpected because was not listed up front in Booking.com. Not good value for the $ and parking was not great. Not sure that I would stay there again.

Superb

Comfortable stay

Liked: It was good experience. There had blocked some amount at the time of check in. Hope they will refund that amount. During checkout paid the amount using some other card

Superb

Liked: Once inside the hotel you are safe. I would not suggest walking in this area.
Disliked: Parking is very tight and full

Superb