Thanks

Liked: Good
Disliked: Everything

Non existence

Liked: Property was not available to us even with our reservation confirmation.

Exceptional

Exceptional

Liked: Location! We were there for the water festival. We walked everywhere. Location is GREAT!!! Hotel was CLEAN!

Exceptional

Exceptional customer service and pristine...

Liked: I loved that the place was impeccably clean and my children felt welcomed.The beds were super comfy and the room was cozy.The food that we ordered from the hotel was very well cooked and delicious.I had two small incidents but they didn't hesitate in taking care of it immediately.You can tell everyone is working for the well-being and enjoyment of the guests and this is something you feel from the top manager to the maintenance workers. They were all very polite and kind.
Disliked: 1- The first night we couldn't rest because at midnight there were guests next door that had music and were making noises like kids jumping and hitting the walls, but I was able to address it and the concierge didn't hesitate to change our room. She ensured we were comfortably enjoying our vacation. 2- Also the manager in charge for the laundry service changed me a set of sheets that were in the armoire and had visible spots. I will kindly suggest that the laundry service associates be mindful in checking carefully the bed linens that are left inside the armoire for the sofa beds as many times people use it and don't leave it outside when they leave.

Exceptional

Exceptional

Liked: Everything
Disliked: Continental breakfast would be nice. Or just coffee bar.

Superb