Courtyard by Marriott Santa Cruz Guest Reviews
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0.2 miles from Santa Cruz centre |
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Eric Thu, 6 March 2025
Perfect
Liked: Good
Jennifer Mon, 3 March 2025
Exceptional
Ron Sat, 1 March 2025
Good
Liked: No issues with the room and appeared very clean. Best shower of the trip.
Disliked: Staff was poor. We waited in front of the check in desk for about 3 minutes before a guy cleaning carpets walked to the back an told someone we were waiting. It still took some time for someone to come out and check us in. Unfamiliar with the city we had a couple of questions but there was never anyone available to talk to. Also, Marriot was the only hotel on our trip that did not offer complementary morning coffee.
Ivonne Fri, 28 February 2025
Exceptional
Shekinah Fri, 28 February 2025
Great stay!
Liked: Wow, what a wonderful location! EVERYTHING is so close. The boardwalk is literally walkable, downtown is just a few minutes drive - I don't think we spent more than 10 minutes driving from one location to another. ALSO the staff were just so lovely and so friendly. Andrea was just so welcoming, (forgive me, I lack the ability to retain everyone's names) the bartender who made me an old-fashioned was great, the valet were so prompt and polite. We had such a great stay :)
Disliked: The only thing I didn't like is the fact that I couldn't remember anyone's name because I would have totally given them a shout-out! The staff was all wonderful!
Nathan Mon, 24 February 2025
The staff was terrible, but...
Liked: The building and facilities were very nice and well maintained
Disliked: They did not clean our room or replenish towels, washcloths, toilet paper, tissues, dump trash or anything with room maintenance. When I called the front desk I was told they do that every other day. Well, when your only staying 2 days, the cheap skates only clean the room for your arrival and after you leave for the next guest. For the price and expectation, our room and supplies should have been maintained.
Zhou Wed, 19 February 2025
Bad
Liked: so bad don't stay there
Linda Mon, 17 February 2025
Good
Dashell Fri, 14 February 2025
Exceptional
Leslie Tue, 4 February 2025
exceeded expectations
Liked: Everything that was great.
Disliked: someone to help us up with our bags from the valet. even an extra $5 ($30) for someone to help with bags or offer to help up to the lobby at least would have been great.