Exceptional

Liked: The staff is wonderful! We were in town due to a death in the family, and we were treated kindly and respectfully. Sydney was especially helpful, and so compassionate. Thank you— it made a terrible situation better—

Superb

Beautiful property in a suburban...

Liked: The overall aesthetics of the property were above average and were well matched for Carlsbad, CA. The parking lot was clean, as was the common area, the soft seating working spaces.
Disliked: After the male attendant at the front counter agreed to daily servicing of the room, the maid service did not show up until the end of the third day. When approached on the second day, the male staff member apologized, yet did not dispatch maid service to the room. Other staff were impersonal and indifferent. It’s a contrast to staff at Hilton Garden Inn, for example, where the staff was friendly.

Very positive.

Liked: The location is ideal for my purposes. The front desk staff were very accommodating regarding my room requestand quick check-in and check-out.

I would never book this...

Liked: Nothing. It was not good.
Disliked: The smell of weed was horrific and even worse in our room. The bedding was cold and extremely uncomfortable. The noise was awful and we couldn’t sleep at all.

Disappointing

Liked: Some of The cafetería team need ro world.more on improving Their comunicacion skills and hospitality skills Front desk team was more professional
Disliked: I stayed 5 days they cleaned the room only once after reminding them twice

Exceptional

Very good

Liked: Nice clean quiet location
Disliked: You could hear people in next room

Exceptional