Exceptional

Poor

Liked: Clean rooms
Disliked: I booked two rooms for my family including breakfast, the hotel charged all family breakfast to one room which exceeded the included breakfast and they charged me for it, I pointed this out at check out and they promised to refund me but never did that!

Bad

Disliked: On the road with family for eight hours we booked a room for the night. Upon entering our room it had a very strong cigarette smell. I called to make sure it wasn't a smoking room, I advised them of the smell and we headed to the lobby. When we were leaving for dinner my husband advised a lady named Kay at the front desk of the strong smell and her response was "what, you want to check out?) In a very rude manner in front of our children. She was very unprofessional for saying what she said with no solution. After dinner an employee named Juan( very understanding)made contact with us about a room that came available. When we went to bed we got pricked like if there was fiberglass in the sheets. We left it at that with the prior incident.

Superb

Liked: Location

Very good

Exceptional

Good

Exceptional

Convenient location

Disliked: First, I asked the Front Desk person if she could put me in a room near the elevator. She said yes but it would be on the 4th floor. I said, perfect! When I got to me room it was more than 3/4 down the hall. Toilet was very low the floor and was very hard for me to get up and down. My bed was very hard which is not normal for a Courtyard Marriott. Didn't sleep for my two nights.