Courtyard by Marriott Richmond Northwest/Short Pump Guest Reviews
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11.7 miles from Henrico centre |
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Jane, Greensboro, visiting Collegiate School Richmond Mon, 12 March 2018
Well, to start, I had made a reservation for a room with 2 queen beds. I had the print out of the reservation confirmation to prove it and when I arrived I was told there were only rooms with one king bed. Then, when we attempted to get an Acai bowl for breakfast, the staff was unsure how to make it and it was quite melted and disappointing once we got it. Finally, we are Marriott Rewards members and when I asked for a late checkout (just one additional hour), I was grumbled at by the front desk lady.
Liked: Convenience to main roads and restaurants.
Disliked: Reservation was not as selected. Breakfast items not well made. Sunday a.m. front desk staff member was not very nice.
Vickie Thu, 19 December 2024
Superb
Disliked: At checkin my card was charged $160 for a room total with tax other fees $138 and was told at checkout would release the extra dollars after checkout, however it doesn't show on my receipt and my charge is not pending
Lorraine Mon, 16 December 2024
Exceptional
Barnes Sat, 7 December 2024
Very good
Bruce Wed, 20 November 2024
Good
Clara Tue, 19 November 2024
Superb
Oscar Tue, 19 November 2024
Very good
Maureen Mon, 18 November 2024
Unhappy
Disliked: Construction above our heads until 6 pm. Should have been told at front desk. Parking lot was crammed. Room not thoroughly cleaned, rugs stained, ripped, food and debris. Loud AC unit. Asked to be moved and there were no options other than to go to another hotel chain, too late for that now. This was our 2nd Bad night at a Marriott in 10 days. Probably will not return to your chain and unhappy with treatment!
Anthony Thu, 31 October 2024
great
Liked: I was under the impression that price included breakfast. It Doesn't
Disliked: no breakfast
Andre Mon, 28 October 2024
Good
Talisha Sun, 8 September 2024
Exceptional
Liked: Location was perfect. Every staff person was super friendly. Love the terrace/ court yard/ Balcony.
Disliked: The cost was pricey.. Wish breakfast was free.