Exceptional

Staff was amazing. Especially all...

Liked: Location was great. Close to subway and Bryant park and major attractions
Disliked: Waiting in line for the elevator in the morning. Though that will be anywhere in NYC

Great location for NY trip

Liked: Great location! Very close to Grand Central Station and Times Square. Near many of the tourist destinations in New York as well as a wide range of restaurants and bars.
Disliked: There are no breakfast facilities at the hotel. There is a coffee shop next-door though.

Good

Very good

Bad

Overall a wonderful stay and...

Liked: We stayed for 5 nights, family trip. The location of the hotel is top, 5 minutes walk, if that much, from Grand Central Station, several food options in the surrounding area. Both elevators were working, check-in and check-out very diligent, room was cleaned daily and always very tidy. Hot beverages are complementary in the lobby mezzanine, which is very good. On the last day, also complementary, the hotel kept our luggage in the luggage room, proper room, staff only access and luggage tagged for safety. There is a computer and printer in the mezzanine but the printer was out of order, which was not an issue, the reception kindly printed our boarding passes. Very friendly and helpful staff. We found the value good for money since there is no breakfast served at the hotel. I would come back to this hotel.
Disliked: There could be a mini fridge in the room. No view from our room, which is understandable since not all rooms and floors can have a nice view. However, since we were on the 7th facing back, the noise from all the machines on the ground floor outside the hotel (believe to be AC machines) were very audible in the room. We slept fine, it was just a little hard to fall asleep at the beginning.

Overall it was a very...

Liked: The location and the friendliness of the staff were undoubtedly the highlights of the stay.
Disliked: There is nothing negative, just one detail that there could be some kind of facility at breakfast, currently only coffee and tea are available to guests. It could be interesting to offer guests some food or breakfast vouchers.

Superb

Liked: clean/great location/good price