Courtyard by Marriott New York JFK Airport Guest Reviews
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1.8 miles from Jamaica centre |
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Karmado Fri, 11 April 2025
Passable
Kathryn Thu, 10 April 2025
Exceptional
Cristina Thu, 10 April 2025
AVOID
Disliked: DO NOT BOOK - I booked a double room for 2 people with breakfast included. When we went down for breakfast the next day, the receptionist told us only one breakfast was included and we need to pay for the second. I have never in my life seen a hotel booking for 2 people and only one breakfast included, so when I questioned this, I was told they can't do anything and it's basically my problem to sort. The receptioninst was extremely unhelpful. We had no choice but to pay for the breakfast, but this definitely sounds like a mistake is being made somwehere and no one is trying to sort it.Booking.com haven't been helpful either, they told me to contact the hotel to sort it, so basically neither party is willing to help me. Avoid this hotel at all costs, as there are many others around the airport that offer the same facilities (some at even lower prices) and I'm sure don't scam people in this way.Booking.com customer service should also try to be more helpful in sorting these matters, as this is not a mistake done by the customer
Morris Wed, 9 April 2025
Disappointing
Disliked: They stated one price with Booking, but they charged me $30 more.
Marcelo Wed, 9 April 2025
Exceptional
Olga Tue, 8 April 2025
Very good
Abduallahduffus Tue, 8 April 2025
It was okay
Liked: The property was clean. I didn’t stay long enough it was just an over night visit but it was pleasant.
Monteiro Sun, 6 April 2025
Good
Dia Fri, 4 April 2025
Nice hotel, staff, location but...
Liked: Room was great BUT airport shuttle was a nightmare for us with freezing temperature etc. We waited for an hour and a half THEN a local man called the hotel!!!
Disliked: 1) Airport shuttle that is NOT really planned by the hotel2) The breakfast wasn't good enough
Nancy Fri, 4 April 2025
Airport service and porter staff...
Liked: Shuttle and driver to and from the Marriott were excellent & timely; Porter in hotel excellent. (James) - helpful and friendly.
Disliked: Restaurant: food;service fair. no silverware at table, order at the counter; not very prompt not informed of coffee available other than on menu. Not a good value and disappointing for a Marriott.