freaking terrible!!!!!!!!!!!!!!!!!!!!!!!!!

Liked: booking .com did not set our arrival date correctly, when trying to make changes with the home office I was charged $62.00 for the convenience of asking for help for a problem created by booking.com... was put on hold for 20 minutes, was told I would get a call back to correct the issue, was never called back
Disliked: customer service

Passable

Liked: Location and cleanliness.
Disliked: They canceled my reservations at the last minute and didn't tell me.It was resolved after a few calls.Terrible customer service with this issue.I had a room underneath the pool and it was Loud.

Fine

Liked: We paid for breakfast but booking.com didn’t put it in their system. The hotel was extremely unhelpful
Disliked: The hotel staff was not warm or helpful

Good

Liked: Proximity to the Mall at Green Hills
Disliked: Breakfast set up was odd.

Exceptional

Disappointed!

Liked: The room and location was very nice!
Disliked: The expense of breakfast was Excessive! Two cups of coffee and two bowls of oatmeal were $29.50!

Friends on shopping trip- great...

Liked: Location- nice staff
Disliked: Needs some updating

Very good

The hotel was pleasant enough...

Liked: The lobby and bar area are attractive. I arrived in the evening and was greeted by the front desk staff in a friendly manner. My room was on the first floor and, perhaps a Wednesday/Thursday stay in early December is downtime, but I didn’t hear a single neighbor or anyone in the hallway outside my door. Checking out was quick and easy.
Disliked: Let me say this: I am comfortable in about 1 hotel bed for every 10 where I stay. The bed here was painful for me but was a slight step up from the usual hard boards in most hotels. If I could sleep in a mattress filled with pudding, I would. I cannot imagine how other people enjoy hard mattresses, but I guess they must—or maybe they’re in every hotel because they are cheaper or last longer. For me, though, I wind up crossing hotels from my list of potential stays. One other complaint is that, arriving late at night, I needed a bottle of water. I glanced over to the pantry by the front desk and its shelves were bare. I saw two cans there and nothing else. I expected to find a free water bottle in my room, but there was none.