Courtyard by Marriott Montreal West Island/Baie D'Urfe Guest Reviews
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0.5 miles from Baie D'urfe centre |
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Ryan Mon, 21 April 2025
Very positive stay. Ill stay...
Liked: Very clean, had good coffee, nice sauna and pool
Disliked: Vacuuming at 8 am
Aiman Mon, 24 March 2025
very bad.
Disliked: I had a disappointing stay at this hotel. Upon arrival, I was informed that the pool and jacuzzi listed on Booking.com were closed for renovation, which was my main reason for booking. The receptionist offered a refund and cancellation but had no other solutions. When I requested to speak with a manager, I was told none were available on weekends.Despite this setback, I chose to stay, but issues continued at the hotel's restaurant, Morgan 44. The server, Jay, acted unprofessionally. When I asked for tea in a proper cup instead of a foam cup, he claimed they didn’t have any. After comparing the service to Marriott hotels in Egypt, his response was inappropriate and discriminatory, suggesting I "go back to Egypt."The hotel's amenities and service fall far below Marriott's usual standards. Management's absence on weekends and the staff's unprofessional behavior are significant concerns. While the hotel offers facilities like an indoor pool, fitness center, and restaurant, the actual guest experience was unsatisfactory.I would not recommend this hotel due to misleading information about amenities, lack of problem-solving capability, and unprofessional staff behavior. Potential guests should consider other options for a more reliable and welcoming stay.
Rebecca Wed, 12 March 2025
Superb
Earl Mon, 10 March 2025
Pleasant
Liked: Clean, good size room
Disliked: Location hard to get to from north side of the highway. Pool closed for renovation not told when reserved. Short (low) toilet in the room.
Kalel Sat, 1 March 2025
Very good
Piazza Wed, 19 February 2025
Very good
Atb123 Mon, 17 February 2025
Good
Disliked: There is no daily housekeeping provided as standard
Gerald Mon, 17 February 2025
Superb
Liked: All good
Disliked: Nothing
Haroon Thu, 2 January 2025
Very good
Nihawennah Sat, 28 December 2024
Pleasant
Liked: The Starbucks in the lobby
Disliked: Having a restaurant and bar so we didn’t have to leave site was very nice and the service and quality of food was top notch