Courtyard by Marriott Los Angeles Pasadena/Old Town, Pasadena

Courtyard by Marriott Los Angeles Pasadena/Old Town Guest Reviews

Overall Average Score:

Good (3 out of 5)

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They accommodated my needs to stay late, and all were helpful when a bag was misplaced - they found it right away. All staff were super friendly - especially the valet/parking guys!

Liked: The front desk staff was great as was the housekeeping staff.

I typically love the Marriott, unfortunately this time I was very disappointed. I purchased a room with 2 double beds and ended up with 1 bed for 3 people to share. Wasn't my idea of fun, but we managed. Next time I am going to go directly through the hotel because it was roughly the same price by a few dollars.

Liked: Great service from Marriott!
Disliked: Wrong room.

Good

Great stay

Liked: We love the location! All restaurants and shops were within walking distance from the hotel! It was fantastic!

We have stayed at this...

Liked: LocationRoom has sitting area
Disliked: Failed to refresh room when we were told it would be done. Returned late that evening to unmade bed, used towels and unemptied trash. Very frustrating though manager did provide clean towels.

Good location, shame about the...

Liked: Great location. That was about it.
Disliked: Rude staff. Extremely abrupt upon checking in. Did not activate my room key so I was met with disappointment when waiting for the lift (extremely slow), carrying luggage to the room only to not be able to enter. Had to line up at reception again and did not even receive an apology - was more made to feel like an inconvenience to the person at the front desk. Similar when checking out. Asked for a copy of the tax invoice as booking.com stated that the property must provide, which I have never had a problem with in the past. I was dismissed at the front desk after asking three times, only to continuously be told that I didn't pay them so they won't give me an invoice. It has now been almost two weeks and countless follow up emails but I still do not have an invoice. Terrible service.

Superb

Close to RB but maybe...

Liked: It’s centrally located.
Disliked: They were understaffed for a large nearby event (Rose Bowl) But don’t know if that is the usual. No bartender. A janitor stepped in and it was a train wreck. We also were woken up by a fire alarm so we left mega early. We didn’t want to just hang in the parking garage for them to sort their problems.