Courtyard by Marriott Jacksonville Flagler Center, Jacksonville

Courtyard by Marriott Jacksonville Flagler Center Guest Reviews

Overall Average Score:

Excellent (4.25 out of 5)

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The best !

Liked: Everything was great but the staff was very kind
Disliked: Everything was great

Superb

Liked: The experience was nice. The gentleman at the front counter remembered my name when I went out for dinner I think that’s nice.
Disliked: N/A

All in all, my stay...

Liked: Location, food and drink availability
Disliked: The cleanliness of my room. The bathroom wasn't what I would anticipate.

This is a Marriott Bonvoy...

Liked: The breakfast items were delicious. You had to pay for them (they weren't included in the room price), but there was an outstanding selection and they were really good. I bought breakfast each of the mornings I stayed there. Plus, they also sold Starbucks coffee (lattes, etc.). The pillows on the bed were outstanding, and the beds were confortable. The room furniture was very nice. I had to work while I was there, and the Internet access was very good. The place where the breakfast was sold (in the lobby) also sold cocktails and hot appetizers at night. They had comfortable lobby furniture and tvs.
Disliked: I was able to extend my stay one night. I then wanted to extend another night, but the weekend was fully booked. They told me to check back with them. I thought it was a little strange that they didn't ask for my name to put on a list, but maybe they expected not to have availability.

Exceptional

Liked: Everything
Disliked: Nothing

Very disappointing. Misleading information online....

Liked: The fact that the employee on reception cancelled our reservation apparently without any charge when we checked out 20 minutes after checking in!
Disliked: We are on holiday in florida and booked this hotel as it advertised an outdoor pool. On arrival we were told it couldn't be used as awaiting filter. When we reached our room we saw from our window a filthy pool covered in algae which looked like it hadn't been used for months so why is hotel still advertising outdoor pool?Also many young children in lobby for sporting events. So glad we didn't stay there. Found a very good Airbnb in St Augustine.

Exceptional

Super Hotel - Would recommend

Liked: Politeness and helpfulness of staff i.e Bryan on reception and Gladys on bar and restaurant. They were both exceptional and deserve to be recognized. Hotel was lovely, beds were super comfy, clean and hotel was well situated.
Disliked: Nothing really

Spacious room and a comfortable...

Liked: Comfortable bed and spacious room

Very good

Liked: Associates at front desk were professional and courteous. Room was a nice size, spacious bathroom and comfortable beds.
Disliked: Pool was out of service and green. I inquired about it and was told it had been closed for a month and awaiting a pump and other parts. Front desk was not manned when checking in and when checking out. Had to wait for someone to appear. Would not allow split prepayment upfront, but was told that could be done at checkout, yet the bill was settled to one card prior to our checkout. This is not typical for a Marriot property and found to be unacceptable.