Great stay, location is great...

Liked: front staff was great, jeff was awesome! Made my stay super easy and checking in was smooth no hassle. Room was very comfortable and clean.
Disliked: I didn't eat breakfast there but would have been nice to have breakfast included instead of having to pay additional.

Passable

Liked: Location was very convenient.
Disliked: My family and I had to wait over 30 mins for a rep to check us in at the counter. No one was there when we arrived. We called several times and stood there as the desk phone rang. There was a sign that said the clerk would be back shortly, but my husband had to literally bang on the side door to get someone to come out to help. We assumed the desk clerk was sleep. That was our 3rd time staying there for out of state travel, and that was the only time our check in wasn’t pleasant.

Personnel needs further training

Liked: The location to Houston Methodist West.
Disliked: lighting was poor. two lights did't work properly. bathroom had dust around the toilet area. sofa is not senior friendly. Hotel employees parting in the bistro.

Confortable

Disliked: Daily room cleaning would be a PLUS

Exceptional

Definitely not going back

Liked: The location
Disliked: The air didn’t work, tub was clogged up and the cleanliness of the room was horrible

Good

Exceptional

Piss warm pool but otherwise...

Liked: I loved the decor and the amount of seating inside and out
Disliked: It was a hot HOT Tx day and we drove 5 hours, we were excited to cool off in the pool, unfortunately the pool was bath temps I’m talking like warmer than warm. The last hot tub I got in had cooler water. No where in Tx have I ever had the problem finding a cold pool, y’all need to fix it asap.