Liked: Very pleasant stay.
Disliked: Nothing.

Liked: Great location; great breakfast.

Overpriced. Will stay elsewhere next...

Liked: Staff was very friendly.
Disliked: I wasn’t aware valet was mandatory and to then find out I was charged around $50 for valet. The air conditioner in our room did not work properly and did not cool the room.

Decent place to sleep, but...

Liked: Staff was great. Room was clean. Bed was comfortable.
Disliked: There was no breakfast. There was no shuttle to the convention center, which I feel should run from 7 AM to 10 PM - even if you charged $5 one-way it would be worth it. The ice machine on the 4th floor wasn't working. No vending machines on each floor. No one wants to go to the lobby to buy a Coke. No safe in the room. Interior rooms have a view of a dirty roof. Only one USB charging port that I could find - on the $5 alarm clock.

Exceptional

Exceptional

Pleasant

Liked: Reps are nice and respectful young lady the help me was very nice and pleasant.
Disliked: I don’t like the idea of paying 100 per night for accidentals on top of what I paid to stay. I travel alot and I’ve never experienced that. At most it’s a one time fee anywhere from 150-200. So I’m sure I speak for alot of your visitors that something should be done there.

Exceptional

Not what was expected

Liked: The room and facilities were clean.
Disliked: The hot water was not working. I was unable to shower at night and during the morning before my checkout. I asked for my room to be comped due to that reason, they said they could only offer free breakfast for the inconvenience. This was at 10:30 a.m. they close the hotel Bistro at 11 a.m. Maintaince stopped by the room at 10:45 a.m. to let me know the hot shower was working. I called the hotel guests' services at 9 a.m. for the hot shower situation. My son showered with cold water.. It was cold and rainy outside. Fixing the shower at 30 min until check out was not going to provide me with ample time to get ready to do my hair and makeup. Parking at the hotel is not free for guests. There's a $50.00 charge for valet parking. Valet is the only option. We paid $20 for a 24-hour parking garage around the corner from the hotel. Hotel pictures and rooms do not look like the pictures. Windows' view was to the other rooms and the air conditioners. I would not stay at this hotel again.

Friendly helpful staff

Liked: Very friendly and helpful staff. Particularly Elijah on reception desk. Very handy to have a bar and restaurant on site which was good. Also Starbucks next door.
Disliked: Although a few cafes & restaurants in surrounding area, little else

Very good