Exceptional

Superb

Very good

The morning staff was awesome...

Liked: Everything but the night stiff they was very rude and racist to white people we got 2 rooms 1 for one night and a second room for 2 night
Disliked: We got in at 10 pm got to bed around 2 was woke up by construction in the room beside us at 8 am on a Saturday an check in the woman was very racist to the white people she messed up over charge for two rooms we tried to talk to her but she was very rude an nasty but the girl on the morning shift was very helpful an went out of her way for us

beautiful

Liked: The room, the balcony was a very pleasant stay.
Disliked: What was that 10.00 room change all about.

Exceptional

Good

Superb

If you are looking for...

Liked: The hotel is perfectly situated right on the same road as the hospital ECU. It is a trauma center so there is a bit of noise if your room is on the main road of the hotel. Helicopter bringing patients to the hospital. Other than that noise level is okay. If you want a more quiet room get a room away from main road. Hotel offers breakfast but only 6:30 am- 9am so if you are a late sleeper or have traveled far and need the rest. You most likely will miss breakfast. I can't rate it , because I wasn't able to wake up that early. Yes I thought it would be easy for me to get up early but not so much we were exhausted most of the trip due to walking back and forth to the hospital because our loved one was transferred from one end of hospital to the other...Driving many hrs and just being generally old lol .....so a waste of money for us for breakfast. If you are an early riser it'll work out for you. The hotel has a bar and dining area...it was pretty nice and the chairs at front desk area were extremely comfy. The food was okay and a bit pricey for what we ordered. Poor lady doing the cooking and bar service. She was very nice. All customer service was very nice and helpful. They did have a great selection of drinks and snacks near the hotel front desk. Rooms were a nice size and clean. I did run into a problem when I thought that they had Net Flix and clicked on it. For some reason my cell phone got a message saying that they couldn't charge me for the Netflix because it needed credit card info...hmmm I started getting weird messages on my phone. I didn't connect to the wifi system. Somehow they got my cell number I assume they hacked my phone. I didn't use my phone after that. It also happened when I got home and strangers were calling my house phone which I only gave the hospital. All north Carolina numbers. So be careful with your information peeps. I did inform the front desk of the hotel about it.Beds were good showers were good.
Disliked: A bit noisy from helicopter but not much they can do about that though. The food quality can be improved. Buy better products of meat for the cook. She can only cook what she has.