Exceptional

Superb

Disappointing

Disappointed because I love staying...

Liked: I booked the room to celebrate my daughters birthday with hopes of the kids enjoying the indoor pool..but to no avail after checking into 3 rooms, we asked about the pool and were told it was out of order
Disliked: The fact that I booked rooms as well as had someone fly in from NY for the pool

Very good

It could have been better...

Liked: The staff did upgrade me to a room with a balcony but my room was not ready when I got there I was told about 30 minutes. We went to eat came back still not ready. The kicker for me is that it was my son's birthday I searched for a hotel with an indoor pool because the weather forecast was calling for rain. Not only was the pool down for maintenance but I was informed that it has been down 2 years. I just wonder why it's even listed on your site if it's not really available. No complimentary coffee no breakfast. I will probably stay at Holiday inn Express and suites next time. The staff was great.
Disliked: The pool should not be listed as an amenity if it's been down for 2 years. Great your stuff together.

Poor

Honestly would like a partial...

Disliked: Pool was closed Had to wait to check in well after check in time

Exceptional