Friendly, polite staff. Couldn’t do enough for you. Made me feel at home. The rooms were well set out and the beds were very comfortable. The rooms were very clean. After the concert there was security on the doors to check you were staying there which was a great touch as it made me feel very safe. Fantastic hotel with a great team. Definitely will be back, loved my stay. 1st class service.

Liked: Great hotel; clean and well presented rooms. Friendly team very welcoming.
Disliked: Nothing.

Superb

Liked: Amazing location for what it was needed for. clean, lovely inside, great staff.

Superb

Superb

Excellent location and staff. Very...

Liked: The location was perfect for the SECC, dining room member of staff was excellent. Bar member of staff, same person was excellent and dealt with a very difficult customer with tact and professionalism.
Disliked: The fire alarm going off at 1:30am especially when we were in the 8th floor. Thankfully it was a false alarm and we didn’t get to the ground floor before we were able to return to our room.

Exceptional

The bad overweighed the little...

Liked: The room was presentable, clean and comfortable
Disliked: The reception staff was not welcoming nor friendly (only one was, and that was the lady who worked when I was checking out).I didn’t like that I had to pay for parking whilst I’m at the hotel.

Exceptional

Very good

Great for visiting the OVO...

Liked: Good size family room. Very clean.
Disliked: Nothing bad to mention.