Courtyard by Marriott Dallas Plano Parkway at Preston Road, Plano

Courtyard by Marriott Dallas Plano Parkway at Preston Road Guest Reviews

Overall Average Score:

Good (3.9 out of 5)

Write a review

Very poor

Liked: Location
Disliked: Old hotel....locks didn't work. The ice machine broke.. nothing worked. Phone broke. Bad mgmt

Exceptional

I love this Courtyard by...

Liked: Loved having Starbucks in the facility. I have stayed at the facility 2 times. On the first stay, I fell in love with the facility and the convenience of being close to everything that we wanted to see and do. The staff has been very friendly and helpful each time that I have stayed there. The lobby has a cozy feel to it. There is a working fireplace, and TV's, making it a nice place to hang out. The room that I have reserved for both of my stays has been the larger double Queen room. It is roomy for our group of 4. The beds were so comfortable and quiet. I had a great night sleep. The bathroom area is one of the nicest that I have seen in a hotel setting. The shower and toilet area is separate from the sink with mirror above it. The room and bathroom were both very clean. Nice colors in room and lobby.
Disliked: There wasn't an extra mirror in the room. It would have made it easier for our group of 4 ladies to put on make up and do our hair in less time.

Very good

Good

Exceptional

Great place to stay! Clean...

Liked: Free hot breakfast would be nice. Eggs, meat, and/or waffles/pancakes. Current breakfast options were good, but rather expensive.
Disliked: Nothing.

Very good

It worked.

Liked: Location was great for us, although it wasn’t the easiest facility to access. Once you figured out how to get into the parking lot it was ok, but lots of u-turning required on major streets to get in the parking lot. Room was nice, bed comfortable and great shower. Staff was very cordial and helpful.
Disliked: Ridiculous to have to pay $4.50 for a cup of coffee in the morning. Never before in my 73 years have I stayed at a hotel/motel that didn’t have coffee for guests in the lobby without having to pay extra. It was bad enough that room didn’t include breakfast, but having to pay for coffee left a really bad taste in my mouth (no pun intended).

Very unhappy with the service...

Liked: Phone was broken, no ironing board but there was an iron, a/c unit made a racket all night long and best of all the TV didn't work. Walked to front desk because phone was broken and told them all this and he said I'll be there in 5 minutes to help you but never showed up. We just went to sleep and will never stay there again. We paid more than surrounding hotels because we thought it would be nicer. It was much less than expected as nothing worked.
Disliked: TV worked? Ironing board to iron on ease and fix the damn AC that kept us awake half the night. Phone wasn't important til I needed to call front desk for help.