Pleasant

Exceptional

Good

Liked: My check in person was excellent! Courteous, professional, and helpful. Everything was clean. Lovely atmosphere. Visually pleasing ! The gym is excellent! Also, very clean!
Disliked: The elevator was out. No bell carts for exit. The Vallet department needs improvement

Great

Liked: I love the roof top bar and how you can see they skyline view while sitting on the patio under the fireplace. The bartender was great. The drinks were awesome. The rooms are very spacious
Disliked: Great experience at the property but, I just feel they should hire at least 2 people on the weekends doing valet parking being that it does tends to get busy and myself and others who were staying at the location had to wait on their vehicles because they only have 1 person working valet. That area needs help BAD!

Won’t be staying here again...

Liked: Staff was friendly
Disliked: No information in the hotel rooms as to what was available on site Top floor bar closed on SundaysBistro in main lobby very little choice on the menu Not made aware of the ground floor restaurant untill we was leaving

Staff was very friendly.

Liked: The proximity to the convention center.
Disliked: Restaurants were not open enough and the wait to check out to get snacks was long.

Superb

Exceptional

Horrible service.

Liked: The room was clean.
Disliked: The room was a little small. They wanted to refuse me service because of what type of visa card I had. The only way they didn't turn us around was if they triple charged us the incidental fee.