Courtyard by Marriott Cleveland Willoughby Guest Reviews
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3.4 miles from Willoughby centre |
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Laura Fri, 15 November 2024
I would definitely recommend this...
Liked: Everything was clean and updated. The room we booked was t available so the kind gentleman gave us a suite. It was amazing!
Laura Tue, 5 November 2024
My fav hotel to stay...
Liked: The room was so nice and clean and spacious! Front desk woman was very helpful as well!
Disliked: Not as many amenities as some other properties.
Melinda Tue, 17 September 2024
Great location, but dirty room...
Liked: The location was very convenient to restaurants, local sites, and lovely country.
Disliked: It was not well maintained. Needs to be deep cleaned and broken things (like the door lock to the exterior back entry) fixed. Also the bed was badly in need of replacement. You could feel the springs in it. The floors were dirty and bathroom faucet loose and gross. The decor looks like it’s been recently updated but just not maintained.
John Sat, 31 August 2024
Pleasant
Liked: Location, staff, cleanliness, gym
Disliked: No in-room safe. The only elevator was broken the day I was there. Pool directly in front of lobby w/ full-length glass windows...like being in a fishbowl.
Randi Tue, 27 August 2024
It was nice. We would...
Liked: Close proximity to my brothers
Disliked: The room booking said 2 double beds but they were sure small for a double. The beds were more like a full
Deborah Fri, 23 August 2024
Exceptional
Kelly Sun, 18 August 2024
Passable
Liked: Was none
Disliked: The king room was very small and the pullout bed barely slept 1 person and was laying on springs, barely no mattress!!
Reginald Thu, 15 August 2024
Disappointing
Liked: Front desk person told us they were completely booked when we tried to reserve an additional 2 days. I immediately went on the hotel's app and there were plenty of rooms available. We had to book on the app because the young front desk hotel clerk lied to us.
Disliked: Hotel clerk lied to us claiming to be SOLD OUT about booking 2 additional nights
Bobbi Sat, 10 August 2024
The front office staff were...
Liked: The maid staff were nice.
Disliked: There was no breakfast. There was a Starbucks with an overly busy employee. I could not even get hot water for a cup of tea.
Mayo Thu, 25 July 2024
Exceptional