Courtyard by Marriott Cleveland Westlake

Superb

Disappointing

Disliked: They don't have any sort of provided breakfast and charge $5 for a cup of coffee. They have coffee in the room but the noise the coffee maker makes wakes up everyone in the room. With the high rates they charge I'm amazed they can't even supply free coffee.

Exceptional

Front desk personnel were both...

Liked: Beds were comfortable. The soap/shampoo shower dispensers. The bucket of car window scrapers availability.
Disliked: Rooms are very dated. The tub in our first assigned room :229 was totally unacceptable. It was very hard to maintain balance because sides of the tub slope inward and you have hardly any flat surface to stand on. This is a dangerous situation for any age. Television operation was very difficult. You had to stand right in front of the tv for the remote to work. Lighting surrounding the TV/desk area did not work. It was inconvenient not to have a microwave in the room. Not having a complimentary breakfast was disappointing. Rooms should have clocks!

Exceptional

Exceptional

Exceptional

Good stay

Liked: Staff was great
Disliked: Bath tub was gross

I want a refund.

Liked: It needs to be updated The tub was slippery and didn’t drain. Very disappointed.
Disliked: Not much