5 stars

Liked: Beautiful and cleanly
Disliked: Looks everything new

Very good

Exceptional

Liked: The entire facility was bright, clean, and inviting. Staff was friendly and professional.
Disliked: I wish it was more affordable. Rooms were too pricey to come back and stay there again.

Would have to think twice...

Liked: Nice clean and modern
Disliked: Never cleaned rooms, or refreshed towels til I requested it on 2nd day. They quit offering coffee at 9 am. They wanted a credit card on file even though I paid for the rooms upfront through Booking. com, then charged for the rooms again. Still waiting for my Credit card to be credited back. When I initially found this out, their response was I would have to wait till a supervisor came to work the next day. The employees were friendly about the situation, however the response time is unacceptable. Seemed to want to put blame on Booking. com, but they were the ones making the double charge.

Nope, I just got the...

Liked: Nothing
Disliked: My disgusting stay at Courtyard Chicago- Waukegan/GurneeI reserved a room on August 12, 2024, for my son's Navy Graduation on 9/12/24, and I arrived to check in on 9/11/24.Upon our arrival at 1600 hrs, we were dismayed to find that the only available room was a handicapped one, a far cry from what we had expected.The room we were given was a far cry from the one advertised on their website, a clear case of misleading marketing.The bathroom had no ventilation fan, so whenever you showered, you had to open the door for 20 min before shaving or being able to put makeup on. Oh, and if someone had to take a number two, well, god help you if your significant other does nasty doozer in the toilet. You would be smoked out of the entire room. Oh my, I almost felt like a sick patient and was sleeping in a hospital room with, yes, a beautiful hospital-looking bathroom with a lovely metal mirror, very little light, multiple drains on the floor, and one right in the center of the bathroom.Thanks for skipping the ventilation fan installation at Courtyard Chicago—Waukegan/Gurnee. It made my stay an enjoyable experience, to say the least.Then, on day 3, Discovering dried blood on the comforter, just inches from my face, was a shocking and disturbing experience. It's appalling that I slept with someone else's bodily fluids so close to me. This is not the standard of cleanliness one would expect from a hotel like Courtyard Chicago- Waukegan/Gurnee.Oh, I almost forgot the supposed brand-new beds. Boy, do these beds look nice and comfy on their website? Nope, we had two queens on a box spring placed on the floor, and oh boy, it felt like I was sleeping on a concrete floor. This is about warning the public that this specific hotel is run by a bunch of cons and sheisters, which, none of the pictures they advertise do not resemble anything I saw or witnessed.

Exceptional

Liked: I really love the location and also the staff was great

Very good

Great place to stay when...

Liked: Staff was very friendly. Room was very clean. Breakfast was excellent. Location near Walmart, Starbucks, gas station, restaurants.

Exceptional