Great place to stay especially if you have tickets for the Arcada Theatre. It is close and the rooms were very clean. The staff was so helpful and friendly. We would definitely stay there again. Great service.

Liked: Very helpful and friendly staff - which always makes the trip easier. Great location for theatre.
Disliked: N/A

Very disappointing - not good...

Liked: Free parkingComplimentary coffee
Disliked: Very slow book in processNot told we had to ask for housekeeping Housekeeping was poorBed uncomfortable Sheets did not fit bedBlankets very thin - not warm enough Shower stall was not clean

Disappointing, next time will use...

Liked: Pool was warm.
Disliked: First room had loud fridge and had to be moved. Moved to another room and bathroom door did not close (6 inches) and was above outside exhaust fans. Looks like we were assigned rooms that were seldom used and of poor quality.Why should I use Booking if assigned crappy rooms? Never had a problem before using Booking but not sure to use in the future, might as well just make a reservation through a quality hotel.

Exceptional

Disappointing

Very good

I will be contacting corporate

Liked: Nothing.
Disliked: Air conditioner in room stopped working. Front desk attendant did not care about our needs. Maybe she was overwhelmed bc i overheard other customers with the same issue all she said was we can comp breakfast. No! Did not eat breakfast it was uncomfortable & hot in the room. #333

Most staff was sweet, rooms...

Liked: It was nice. The front desk staff were very nice. Breakfast staff were very nice.
Disliked: Having drinks in the lobby at a table in the back and the bartender, whom we never saw at the bar, came over and told us to pour out our drinks and buy them from her! Ummm…no! Didn’t ask just said that is what we needed to do. Also, when I checked in I was told I had bought the breakfast package with my rooms(2), Booking.com reservation confirmed that. Then I get a bill for $112 for 4 breakfasts!!!!

Emily at the front desk...

Liked: Nice location

Exceptional