Courtyard by Marriott Burlington, Burlington

Courtyard by Marriott Burlington Guest Reviews

Overall Average Score:

Excellent (4.25 out of 5)

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Good hotel overall nice space....

Liked: Location
Disliked: You had entrainment from 730p-930p this past Saturday evening. You had only 1 bartender while I was there at 7p. He was trying to keep up but clearly with the drink demands for guest etc you should have had another bartender to help. Maybe you did later but I did not observe one. I went next door the Vermont where they had more efficient and staffed personnel to make for a better experience. Overall it was a good place to stay. Location was

Superb

Pleasant

Disliked: When I put credit card on file for incidentals they charged for the room again so the hotel got paid twice for the room and then it took almost a month to get the money back.

Liked: The lobby & property were clean. The beds were comfortable.
Disliked: One of the check-in staff was very rude to my guest and had a frown on her face the entire time. I booked on booking.com but still had to come and pay with my card, which I never had to do when using booking.com. The first room they put my guest in had a foul odor, and they had to change rooms.

Exceptional

Liked: Very clean
Disliked: We couldn't stay longer

Good, but NO breakfast included

Liked: Nice updated property convenient to shopping and restaurants.
Disliked: Contrary to the Booking.com listing, breakfast is NOT included. This is a serious issue that should be corrected and now reading the reviews, this has been identified as a problem for some time and yet Marriott has not corrected the listing- makes you think they are trying to mislead you.

I will never stay at...

Liked: Nothing!
Disliked: The bathroom vent was extremely loud. The door was loud and you had to be sure to pull it to close it. The outlets didn't charge my devices. The hot water in shower wasn't hot enough. The walls needed painting. There was no breakfast or at least instructions about breakfast. And the biggest...I paid through a third party and my card for incidentals was charged the full price! So now I have to wait for a refund on my credit card. And the clerk was unapologetic.