Wonderful hotel near the lake

Liked: The property is located in an excellent spot close to the lake and next door to one of Burlington’s best restaurants (hen of the wood) The interior is nicely decorated and very clean. Our room was on a corner and had nice views of the lake. Breakfast at the restaurant in the morning was also good.
Disliked: We should’ve called ahead to say we were coming at 3 but bc they advertise that check in time is 3, we figured it was no problem. The rooms were not ready so our friends and us had to wait. The woman helping us at the front was quick to ask the staff to prioritize the rooms and we were able to get in within a half hour. We had a boat to catch and had put our luggage in the first room that was finished so we had to hurry to the boat but since there was no water station we asked for their complementary bottles 3 times but the older woman at the desk was just continually telling my husband to run his card and “”check in” and he was trying to tell her “we have to go catch a boat- we have to go!” But she was insistent. We ended up not getting the water even tho he asked multiple times and barely making it to the boat on time. This up front desk woman was quite frustrating by insisting we check in RIGHT then and couldn’t multitask at all. It just made no sense. Esp when the young lady next to her checking ppl in handed the guests multiple bottles of water.