Very good

Disliked: Car outside my window, horn kept going on and off for over an hour at 12:30 to1:30. I couldn’t sleep.

Exceptional

Not happy

Disliked: The room I requested was not available. The staff initially refused any adjustments. I was pit in a handicapped room. There was inadequate places to put luggage. I could hear conversations in the next room. Much wasted space in the room. We were in an adjoining hotel and felt like distant cousins. It was not a good experience. Makes me not want to use this chain again.

Good

Exceptional

Disappointing

Very good

Liked: Very clean and easy check in
Disliked: There wasnt breakfast or coffee

The front desk staffs made...

Liked: The Mall is just across the street! Staffs at the reception were super nice and helpful! Specially Ms Jenifer and a young lady ( sorry, forgot your name)!The room is spacious, the bed was comfortable.
Disliked: Room service was very disappointing! I literally had to go each time to tell them to come and clean. I stayed 16 nights, I bet they didn’t touch the floor the whole time during my stay! At some point, I even started buying toilet papers, soaps! ( probably they might give us amenities if we had complained, but I am the kind of person who tells you to do something once or maybe twice and do it myself)If this is addressed to the concerned and the hotel assures us it will never happen again, definitely it’s a hotel I would stay again!

Good