Passable

Disliked: Request for invoice was ignored on two occassions.

Disappointing

Great hotel in very good...

Liked: Location very close to centre. Room was large and very comfortable. Bar & restaurant available
Disliked: All good

Great location and nice design,...

Liked: Its a great location, with reasonably sized rooms where the windows open, and a desk is there as well. There are some snacks in the room (crisps and the like), and free lemon/mint water to carry up. Thanks to the friendly receptionist I could also get a much needed glass of wine though the bar was just closing. Breakfast had freshly pressed juice! And fruit and yoghurt. Also, design matters, and the rooms and breakfast room are nicely designed, making this a special place
Disliked: When I arrived the room smelled damp, as if the bathroom had had a recent leak. This went away with airing by about 2 am. So, probably a dehumifyier between guests and airing would avoid that negative impression upon arrival. There was an ironing board but no iron. Sure, I could have asked, but I only had from 11 pm to 8:15 am for everything, including meeting prep, so didn't take the time. There was no toaster at breakfast (and for those not Dutch, Dutch "squeezy bread" is barely edible without) , boiled egg was hard and cold. I don't understand why hotels tend to have fruit but no tomatoes or other veg for breakfast, but its an international standard... I was promised an emailed receipt which did not arrive. So while I was made feeling overly exacting in asking for a printout, I was proved right that this was necessary.

A magical stay - get...

Liked: We chose the canalside rooms the hotel offers - literally within some of the arches. The rooms have real character, whilst being modelled in a smart, contemporary way. Quiet and cosy. Managed to leave a pair of boots behind and the staff couldnt have been more helpful in getting them couriered back to me in the UK - a special thanks to Loes on the Front desk!

Utrecht stay.

Liked: Staff at the front desk were lovely, we called them to say we're running late , no problem was the reply " I was about to call you to offer you a free room upgrade to one of our canal side properties " which was a god send after the day we'd had. Evening meal at the hotel in the garden was perfect and in a really relaxing setting, thank you all again.

Superb

Liked: Really nice rooms!
Disliked: Breakfast buffet was a bit small

Excellent place

Liked: Very friendly staff, central location, we hired bikes from the hotel
Disliked: The car parking for the hotel was quite far off and the one way system made it take 15 mins to drive there

Exceptional