Terrible Experience. Poor Service. No...

Liked: N/A
Disliked: I am reaching out to formally express my disappointment with my recent stay. I specifically chose this hotel because it was advertised as a non-smoking property, yet my experience was quite the opposite.Upon arrival, the lobby had a strong smell of marijuana, and our room had a noticeable cigarette smoke odor. We first called the front desk to report the issue, and while we were assured that it would be addressed immediately, no action was taken. After an hour with no resolution, we approached the front desk in person. The staff member on duty seemed distracted and did not appear fully engaged in addressing our concerns.After reiterating our frustration, we were offered a room change if one with the same amenities was available. Unfortunately, there were no alternative rooms. Instead, we were given two options: an industrial-grade air purifier—described to us as “extremely loud and unpleasant”—or an air freshener spray. We opted for the spray, though this was not a satisfactory solution. As we walked away, the staff member offhandedly suggested we spray the lobby and stairwell ourselves to cover the smell of marijuana. This was highly unprofessional and unacceptable.The smoke odor in our room remained so strong that we were forced to keep the window open overnight, despite the outside temperature being just 10°F. By morning, we were both experiencing coughing and throat irritation. Unable to continue our stay under these conditions, we checked out early and requested to speak with the manager, Kristi. We were told she would not be available until 9:00 AM, so we left our contact information with the expectation of a return call. Unfortunately, despite multiple follow-up attempts over the next two days, I never received a response. Each time I called, I was told she was unavailable but would return my call, which never happened. When I asked for her email address, I was informed that she did not have one—an unusual claim for a hotel manager.

Pleasant

I called and asked for...

Liked: Our room was broken into by a gang of young people. And I was overcharged, and my granddaughter‘s friend was beaten up by somebody that broke into the room.

Good

Liked: Size of room and the location was great.
Disliked: Beds was horrible. Most staff was great. Gentleman in the breakfast room was horribly rude to me mother (he was the bald one) the other one was very nice.

Exceptional

Exhausting

Liked: Had a hiccup with the date for the stay. So I’d been up since 3 in the morning and this was our halfway point. We were on our way to funeral for a family member I made reservations for the 9th instead of the 8th so the person working said that they would be able to refund my money the next day when the manager came n and he would explain the mix up. We went ahead and stayed the night, get in touch with the hotel and come to find out they won’t refund the money even though we stayed the night before, had it been American owned and that we are not so money hungry and have a heart for circumstances and mistakes, I will never stay at a Radisson hotel again and we travel quiet often and yes I know they won’t go broke from it but it’s the principle of it.
Disliked: See above

Exceptional

Pleasant

No

Liked: I like that the hotel across the street had convenient outdoor spaces
Disliked: The workers followed us around and half of the building was not accessible and there was chocolate on the couch when I first checked in.