Country Inn & Suites by Radisson Lawrenceville GA, Lawrenceville

I would stay there again but would go OUT for breakfast.

Liked: The bed was really good for a hotel! The people at the front desk were very nice and helpful.
Disliked: The breakfast was a big disappointment. The eggs tasted like they were a mix. The bacon was cool. If everything was hot it would have been so much better. We ate at 8:00 and it closed at 9 or 9:30 so it wasn't that.

The rooms were very nice. Excellent service! Will definitely stay here next time I attend an Infinite Energy concert.

Exceptional

Rude employee

Liked: Clean and convenient to shopping and restaurants.
Disliked: One of the night staff, a female, was very rude. We were having an issue with the T.V. in our room. She was not friendly or helpful, and she hung up on my husband. Not customer service oriented at all. She needs to find another job if she doesn't like people.

Disappointing

Poor

Disliked: The person at the front desk was rude upon my arrival

Superb

Very good

Liked: Clean and comfortable. Very affordable
Disliked: Water was turned off for 5+ hours. The only pleasant people working there were the woman who checked us in and the housekeepers. Although we didn't go for the service just for the vacation.

Exceptional

Very good

Liked: The hotel was nice and clean! The cleaning lady that worked our room was so nice and accommodating. The manager Mike was really nice
Disliked: I didn't like that the pool was closed, that was one of the main reasons why I chose that hotel for my six year old son to have something to do. I feel that they should have updated or put a note of their site about the closure. The other was apparently a language barrier. I asked the front desk clerk for an extra luggage rack for my son's suitcase and she gave me towels. She didn't understand.

Superb

Won’t be staying there again.

Liked: The beds were comfortable, the room clean and tidy, decent air con
Disliked: When I arrived, the receptionist was chatting in her language, on the phone, the whole time. At first I thought she was talking to me, but she wasn’t speaking a language I understood. She managed ‘ name’ to ascertain who I was and ‘card’ when it came to see my identity. I was not impressed. I don’t expect a red carpet when I arrive but I do expect to be greeted and the attention of the receptionist whilst booking me in. No explanation if which room I was in, where the elevators were, how breakfast works or what the WiFi code was, basic instructions that any decent reception at a hotel would give. Whilst I only stayed one night. Some courtesy would have been expected.