I changed rooms the day of my check-in. I was quoted a price with the difference for changing rooms but wasn't informed about the $50 incidental deposit. When I went to call the front desk later about the charge at the time, the phone in the room was not working. Everything was plugged in but I couldn't even get a dial tone. There was a chocolate bar in a trash can in my room upon check in.

Liked: Condition of rooms. Bed comfortable.
Disliked: Guest services by front desk. Cleanliness of room.

The location and the staff was very friendly; the room was clean; the breakfast was good; the hotel was within walking distance of the mall and several restauraunts and had a free shuttle. I would stay here again.

Disliked: I booked a suite and they put us in a handicapped room. I wish they had asked me if that was OK. Also, the suite door was glass with no curtain, so it sort of defeats the purpose of a suite.

The staff was very friendly, the suite was very nice, and the free shuttle service was tremendous.

Liked: Everything was great.
Disliked: None.

My friend and I enjoyed our trip very much due to the close proximity to all we wanted. Great shopping, great restaurants, close to concert venue, and the hotel staff was very friendly and helpful when needed. I would recommend this hotel to anyone, small groups, families or anyone that wanted a nice weekend with plenty to do and a nice hotel nearby.

Liked: Very helpful and friendly staff. Great location! Comfortable and clean.
Disliked: More bathroom counter space; larger shower curtain.

Superb

The price for the room...

Liked: Location was great. Breakfast was good and the second shift staff was great and friendly.
Disliked: Hot tub was broken and the bed was uncomfortable as well as the pillows on the bed. The pool was not warm enough.

It was ok, over-all.

Liked: Breakfast was Wonderful!!!
Disliked: The desk chair in room 333 was ratty, the towel rack in the restroom was missing and the Hot tub in the pool area was broken!!! the hot tub was a key factor in choosing this Hotel!

Exceptional

Liked: We love the jacuzzi tub for 2.

Exceptional

Very good

Liked: The room
Disliked: The spa tub wasn't working correctly. All covers need to washed after each customer

Very good

just ok

Disliked: sink leaked, desk chair was broke

Good location at a fair...

Liked: Breakfast was good and I appreciate that there was some fresh fruit. Staff was friendly and helpful.
Disliked: Overall the place needs a good cleaning. The hallways needed vacuuming and the carpet shows wear. My room was clean enough but I think since I was in two different rooms safe to say they need refreshed. The toilet paper holder in one room was broken and small things like that need attention.