Superb

Liked: Staff was friendly and room was nice. I enjoyed the quiet atmosphere.
Disliked: I wish they had an indoor pool area. But everything else was good.

Fair

Liked: Had great customer service
Disliked: Well, at first i didn’t get the room I requested for, didn’t come with microwave that was advertised so I couldn’t eat my food. Also the shower had appliances that was rusty and it needs a upgrade in the bathrooms and towels not clean

Bad

DO NOT STAY HERE.

Liked: Nothing. Literally was the worst experience ever! The daytime staff and the nighttime staff are very different. Daytime is incompetent, no customer service, attitude, and committing fraud.
Disliked: If you use a third party company BEWARE! This hotel will not accept the emails and tell you to have the third party call them just to not answer the phone for them. Took 4.5 hours and almost 300.00 later to book 1 room for two nights…… and because I did what the day staff told me to do which was book another room for the extra day and they would cancel the other room- they charged me 2 deposits because it was two reservations instead of just canceling 1/2 rooms on reservation and extending the stay 1 night. We are traveling over Christmas, flights were changed- my husband and I had to leave- my grown children stayed and we were all staggered with flights- AFTER I paid for both rooms (even though we only had one) and the one deposit on the night we checked in and was told I could pay the other deposit the next day because they couldn’t accept that reservation deposit until the day of the reservation, my grown children stayed had to call me to have me change the name on the reservation to his, I did, sent confirmation email. Hotel wouldn’t accept it- now I’m in another country and have to call Booking.com to have them call the hotel for proof. Total of 6 hotel calls from me, 11 attempts by booking.com, 5 emails by me and 3 from booking.com- no response. I’ll be calling the BBB when I return. This is crazy and btw- this hotel is independently owned and it shows. The rooms stink, it was run down- this is not the same Country Inn and Suites Ive stayed at all around the country!

Very good

Liked: The room was good size, I would say larger than the first one. We stayed 9n the first floor on the 6th of December and the 2nd floor on the 11th very happy and would recommend for anyone who don't want to break the bank for a good night's sleep
Disliked: Your reservation office isn't very helpful if you make a mistake in booking. I made 2 reservations by mistake for the same night, one with insurance on it, but the won't refund my money just offered a free one night stay.

Very good

Acceptable but not outstanding

Liked: Close to airport, could hear planes but not annoying , noon checkout
Disliked: Cleanliness of bathroom, shower did not drain properly

I would stay again but...

Liked: Location was great. Near the airport, food, gas stations, family dollar, grocery store. Airport shuttle was great. Friendly shuttle driver- curly hair guy(can’t remember the name) was great. Room doors have an alarm if left open for too long. Over all the hotel was clean. Tea and coffee on main floor. Elevators were clean as well. Pool was closed due to season but looked clean. They serve breakfast but I did not utilize it during this stay.
Disliked: I stayed for two days and asked for towels a couple of times to which I was told they had none or showed me one that had stains on it. We ended up buying towels and wash clothes from family dollar. Eventually they brought two towels and a hand towel up for a party of three. Shower curtain had holes in it and was falling off the rod. Room service came and still no towels and did not speak English.

Exceptional