Country Inn & Suites by Radisson Charleston South WV, Charleston

Country Inn & Suites by Radisson Charleston South WV Guest Reviews

Overall Average Score:

Good (3.7 out of 5)

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a great place to stay

Liked: it was spacious and very friendly staff good breakfast
Disliked: there wasn't nothing that I didn't like everything was perfect

Very good

Find somewhere else…not as advertised!

Liked: The property looked nice from the outside.
Disliked: Pool was advertised as heated and it in fact was not and was ice cold. This was the whole reason we booked this hotel was for the heater pool. Asked for washcloths and couldn’t get them until the next morning because they had none clean. Advertise breakfast on weekends until 10 and they stopped putting new foods out at 8:30. The tub/shower in our room wouldn’t drain. The list just goes on and on.

Good

Passable

Liked: Breakfast and staff were good.
Disliked: Toilet didn't flush. Had to change rooms and the new room had no plug cord for the TV. First room had a musty smell and both rooms were noisy due to being so close to the highway.

It was AMAZING

Liked: Everything

It was AMAZING!!!

Liked: The staff are AMAZING!! They are very understanding And are willing to go above and beyond to make guest happy!! Also showed my kids and I so much love through one of the hardest times of our lives!! My ABSOLUTE FAVORITE HOTEL!!! And don’t get me started on breakfast!! It’s so good!! And so many options!!

Poor

Disliked: The property wasn't clean. The hot water didn't work in the bathroom sink.

Very good

Liked: Beds were comfortable....room was clean.breakfast was good
Disliked: 1st floor only vending machines and ice machine

Subpar

Liked: Size of room and location.
Disliked: Very disappointed with breakfast. It was ice cold as soon as it was served at 7 am. We all had to use the microwave to heat our food up. Gravy with no biscuits or anything else to put it on. We were informed that the biscuits were not ordered for the week. Old and outdated furniture in the rooms. The pool had floating clumps of nastiness in it. There was no lighting at the entrance. It was very dark at night when checking in. There were no toiletries in the room and an almost empty roll of toilet paper on the holder. We will not use this hotel again.