Bad

Liked: Space of the room is good and the location was near to my destination location
Disliked: Customer service is poor. While checkout they charged extra amount without even informing. Extra than what's mentioned in the booking.com. and after 2 days more extra money automatically deducted without even informing what that money is for. Additionally no complementary amenities like, water, wash room amenities. And broken coffee machine in the room. Asked reception for complementary water bottle they said its over but we can still buy from the small store they have. What a joke. No slipers provided. No bath robes. The soap which was inside the bathroom on the 1 day of my visit remained the same on the 6th day of my stay. So don't expect them for proper room service. I had to go back to reception and ask for toothpaste and a brush since usually when I expect 5 star hotels they provide this stuff even without asking. At the end while checkout I requested for a receipt of my bill, funny thing they said the printer is not working and will send me an email. It's been 20 hours since checkout still not received the bill. In summary this is not a 5 star hotel. I have had better service in 3 star hotels.

Superb

Liked: A great hotel, good location
Disliked: I asked the receptionist to reject a package that was scheduled to arrive after I had left the hotel, so I could get a refund. She noted down my name and the type of package, but four hours later, I learned that they accepted the delivery of the package anyway.

Amazing

Liked: We loved everything about this hotel. It was perfect. The property and surrounding properties were beautiful. It was across the street from the Orange County Museum of Arts. We didn't visit this trip but plan to soon.
Disliked: The ONLY thing we noticed was that there was not an electrical outlet on both sides of the bed. There were two on one side. Would have been nice to ha e one on each side. That was the only thing we noticed.

Very good

Superb

Exceptional

Exceptional

Good

Superb