Very comfortable and good value

Liked: The hotel grounds are lovely, room very clean and comfortable with excellent facilities, cannot fault itBreakfast included was excellent too
Disliked: In addition to the above, what I liked is the staff. All staff were very friendly and attentive.My husband and I stayed so we could visit our daughter who is at a uni in Leeds, and although our breakfast was included, they had no problem with our daughter joining us in the morning Also for me, they all welcomed my dog

Exceptional

Spot on!!

Liked: Amazing location, friendly ran hotel.Like a tardist inside.
Disliked: Nothing

A pleasant stay in a...

Liked: A very nice room with good facilities, nice friendly helpful staff. Good evening meal, a very pleasant stay

Excellent value for money lovely...

Liked: The staff were helpful and friendly, large car park, excellent breakfast
Disliked: Nothing, it was really good value for money

Good Stay

Liked: Breakfast was great buffet style help yourselfcouldn't fault the staff nothing was too much trouble. this was my second visit and I/we would stay againIt was the Closest to my family in Leeds

Allergens and customer service training...

Liked: The staff on arrival and night porter was welcoming.
Disliked: Breakfast- on booking my stay I added that I had dietary requirements, this was also mentioned again on checking in. I was told to speak with a member of staff when I would go down for breakfast. I asked a member of staff what food didn't contain gluten can i see the allergen booklet, to receive a response of" well you should of told us half an hour ago you was coming down" we can do sausages but they're a pain to cook and will take forever" this was also infront of many other guests which made me feel extremely uncomfortable, I helped myself some items that she informed me was gluten free on the hot counter. The gf sausages was brought to me soon after however they wasn't confirmed they were gluten free which I then felt hesitant to eat. After breakfast I returned to my room, at 10am an hour before check out the cleaner had walked into our room!! We hadn't even received an apology for that. It was an hour before check out and I then felt rushed to leave. No one at the front desk said goodbye or thank you as I left.

Exceptional

Very good