Disappointing service from a reputable...

Liked: Location fine, staff friendly, hotel decor very dated.
Disliked: The breakfast was very poor quality indeed, and overpriced even by the standards of London hotels. I was surprised to be locked out of my room half an hour before the checkout time. This caused me considerable inconvenience.

Exceptional

Great location for weekend trip

Liked: 1 modern room (freshly refurbished) 2nd room slightly outdated but still ok. Friendly staff despite high guest frequency, location next to Underground station Kensington High Street,
Disliked: Subway tracks in front of the window(s), rather noisy during operation time

Above and beyond

Liked: Friendly staff. Excellent location. Lovely, comfortable, clean room
Disliked: Issue with room temperature but staff response was faultless.

Very good

Would not be booking again.

Disliked: Despite it saying at the time of booking that parking was free. it was not free and we had to pay and extra £20 for this approximately. The room was not very nice. There we visible cracks in the walls. The TV did not work. The TV remote had clearly been thrown against the wall and damaged very badly and no replacement was provided. There was a fridge in the room which was mouldy. There was also a joining door to another room and we could hear everything...

Passable

Ok for a couple of...

Liked: Comfortable bed
Disliked: Did not feel like 4star facility.Poor garage very tight spaces. Asked 3 members of staff for staircase to 2nd floor as 1 member can’t use lift and none could direct us.

Good