The staff are truly outstanding! Accommodated my every need. The head chef Rob worked with me on my dietary requirements as a competitive bodybuilder which was over and beyond. It had been a long time since I’ve stayed in hotel with service and staff of this calibre.

Disliked: Staff; room; facilities; parking.

Stay spoilt by bad reception...

Liked: Reception staff at night had a very unhelpful attitude

Superb

Poor

Liked: Felt like a hostel room was patched up and paint work in room half painted with screws in the wall from something that had been removed. Room nothing special. Reception looked like a building site. We were gunna use the spar facilities but it looked run down from the outside and non inviting. Wouldn’t stay here again.

Pleasant

Very good

Liked: Breakfast was great Check in staff great Pool staff fab and let my son in even though the pool closed in 20mins for children, I had told him it was 9pm as nowhere in the emails I’d received had it said 7pm for under 16s- this made his day! Great location for the attractions we were visiting for the weekend! Thank you ☺️
Disliked: Was disappointed with the room refresh, we stayed 2 nights so didn’t need room cleaned or towels etc, really good system of the door hangers, our bin was full and we needed more tea making items as not many for 3 people, they left tea bags and changed bin however no new toilet roll, biscuits not added and the 3 dirty cups and teaspoons were not changed, meaning I washed them in the bathroom sink which was a little disappointing! Also, very unfortunate as I know it is probably essential, but lots of buildings works going on so the front of the hotel, reception area and car park doesn’t look welcoming or aesthetically pleasing!

Great clean and comfy rooms...

Liked: Loved it very clean and comfy room
Disliked: Nothing

Good

Waterfront.

Liked: Location was good for shopping.
Disliked: Very loud music from bars and night club from the water front across the canal marina till 2am 3am in the mornings so if you want plenty of sleep don't have a water front rooms .No air con in room just a portable unit that didn't make any difference in room tempreture. Heating in room was fixed in the on position so very dry and stuffie. Rooms need up dating and the bathroom needed a walk in shower not a bath.

Not the best and staff...

Liked: Was never aware that hotel was cashless on initial booking, only on interaction at bar with member of staff was I informed of CARD ONLY PAYMENTS, To which I was taken back by as it was not mentioned or issued to me when I first booked.