The staff are truly outstanding! Accommodated my every need. The head chef Rob worked with me on my dietary requirements as a competitive bodybuilder which was over and beyond. It had been a long time since I’ve stayed in hotel with service and staff of this calibre.

Disliked: Staff; room; facilities; parking.

Good

Stay was nice, reception team...

Liked: Everything other than the house keeping team
Disliked: House keeping staff lacks etiquette, a lady knocked at the door and didn’t wait for an answer before opening the door with her keys, what if we were having an intimate moment. It happened again the next day, we had booked check out to be extended to 1pm but house keeping team members were not informed. A lady came in to tell us it was time to check out at past 11am, meanwhile the ideal check out time is 12pm. She knocked at the door didn’t wait for a response, she just opened the door and came in. That’s was so rude. These people need to be trained about the concept of ‘Privacy’ and its essence, especially in a Hotel room.

Good

Very poor

Liked: staff
Disliked: dated, dirty, worn out, not worth the money.

Apart from worrying about a...

Liked: That it was clean, tidy, quiet, especially with a view of the Dudley No1 canal
Disliked: Paying Guest should be allotted a parking space with their stay, as both times we’ve stayed with you when we’ve arrived back to the hotel from visiting friends and family were unable to find a parking space because of parties who are not paying guests so if guests are given a parking space that’s a problem solved and a much more worry free stay with your hotel

Very good

Great sized room, good view

Liked: Spacious room, great view, lovely extra in the room I had. Wireless power cable and mini bar.
Disliked: Nothing in particular.. I'm not keen on the bathroom sink marble... I prefer clean white but just my personal taste.

Exceptional

Liked: Lovely hotel, very comfortable and convenient
Disliked: Nothing, excellent stay

It was enjoyable

Liked: The location was brilliant. Right near the shopping centre
Disliked: The car park. The charge unless you sign up. Held things up when checking in