Continentale, Florence | ConcertHotels.com

Very good

Liked: Super friendly and helpful staff. Rooms very clean, very comfortable beds

We loved the rooftop bar!

Liked: All the staff was wonderful!! The beds were very comfortable.
Disliked: No where to set toiletries in the bathroom

Good

Liked: The location was prime and the view was amazing.But the hotel had an issue with their key cards and the desk was very inefficient, it always takes ages to get anything done. But Lucca was amazing he made up for it, he was excellent at multitasking.

Exceptional

Most friendly staff in a...

Nice hotel. Very well located....

Liked: The hotel is very charming. Furniture, decor, bathroom. And it is very well located
Disliked: We were in 2 rooms ( 4 people ) When we arrived, I asked Luca, at the reception, if it was possible to change the floor of at least one room because eventough we had a room with the Arno River view, we couldn´t see much of a view. He decided not to please us, allegating that there were no other room available with an Arno view on an upper floor ( we find out later that it was not true ) Bad luck for us. Not only because of the view, but specially because one of the windows were not closing very well. As a result, I became ill ( I was already ill but my condition worsen because of the cold air inside the room). On the next day lovely Christine did everything in order to mitigate our problem. Not only because she let us choose a room which windows are more insulated but also because she have the concern of providing us two additional heaters. The room was bigger and better than the one I formerly reserved but I think it was a fair trade considering that I spent the next whole 3 days inside the room feeling very ill. Because of my condition, we decided to stay for more 2 days and the hotel kept us in this bigger room paying the price of the other room. .Summarizing, I think they have the concern to try to mitigate the problem they caused me. Cristine was very nice and saved us to have a bad opinion of the hotel. Ashfar also was very nice. One last thing : the breakfast wasn´t very good. For example, in order to have scrambled eggs and pancakes, we have to pay sepparately for them.